This refund and cancellation policy applies to all service bookings made through the Motocare mobile application. Motocare does not offer delivery services; all services are carried out exclusively at Motocare branches across the Kingdom of Saudi Arabia.
Service Cancellations
Customers may cancel their scheduled appointment up to 24 hours in advance to qualify for a full refund. Cancellations made less than 24 hours before the appointment may not be eligible for a refund, except in specific cases subject to Motocare’s discretion.
Refund Eligibility
Refunds will only be processed under the following conditions:
- The booked service was not delivered as described.
- A technical error occurred during the booking process resulting in incorrect charges.
- The service was canceled in accordance with the conditions outlined above.
All refund requests will be reviewed before approval. Motocare reserves the right to decline refunds if the above conditions are not met.
Proof of Purchase
To complete any refund request, customers must provide valid proof of purchase. This may include:
- A digital receipt issued through the Motocare mobile application
- An official invoice or transaction reference number
Refunds will not be processed without verified proof of purchase.
Returns and Product Handling
Motocare does not offer delivery services or accept returns via shipping. All products or items associated with a service (if applicable) must be returned in person to the same Motocare branch where the service was originally booked at.
Motocare reserves the right to inspect all returned items and reject refund requests if the product is found to be used, damaged, or altered beyond what is necessary for basic evaluation.
Contacting Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may contact us through the following:
Email: info@motocare.com.sa
Website: www.motocare.com.sa
This document was last updated on April 2025
